At Snackory we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you visit our website (https://snackory.com/) or purchase products from us. By using our site, you agree to the terms outlined here.

1. Information We Collect

1.1 Personal Information

When you register for an account, place an order, subscribe to our newsletter, or otherwise interact with Snackory online, we may collect personal data such as:

  • Contact Details: Name, shipping and billing address, phone number, and email address.
  • Account Credentials: Username, password, and any security question/answer you create.
  • Payment Information: Credit/debit card numbers or other payment‐method details (processed via secure third‐party gateways).
  • Business Details (if applicable): Practice name, type (e.g., dental office, dental lab, retail), and tax ID for invoicing or B2B orders.
  • Customer Service Communications: Any information you choose to share when contacting us by email, phone, or live chat.

1.2 Non‐Personal Information

We also gather non‐identifiable technical data automatically as you interact with our website:

  • Device & Browser Data: IP address, browser type/version, operating system, and device identifiers.
  • Usage & Analytics: Pages visited, time spent on each page, clicks, features used, referring/exit pages, and error logs.
  • Cookies & Similar Technologies: Small text files or pixels stored on your device that track session information, preferences, and analytics identifiers. (See Section 5 for details.)

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. Order Processing & Fulfillment
    • Confirm your identity and payment method.
    • Ship products to the address you specify.
    • Send order confirmations, shipping notifications, and delivery updates.
  2. Account Management
    • Create, maintain, and administer your user account (including password resets, address changes, and order history).
    • Provide personalized features (e.g., wish lists, order tracking).
  3. Customer Support & Communications
    • Respond to your inquiries via email, phone, or chat.
    • Resolve disputes, troubleshoot issues, and handle returns or warranty claims.
    • Send transactional messages about your purchases (invoices, receipts, feedback requests).
  4. Marketing & Promotional Activities — only if you have opted in:
    • Send newsletters, promotional emails, and special offers tailored to your interests.
    • Notify you about new products, upcoming sales, events, and blog updates.
    • Conduct surveys to improve our products and services.
  5. Analytics & Website Improvement
    • Analyze site usage trends to understand how customers navigate our site.
    • Identify and fix bugs, improve functionality, and optimize load times.
    • Implement A/B testing or feature updates to enhance user experience.
  6. Legal & Compliance
    • Comply with applicable laws, tax regulations, or court orders.
    • Prevent fraud, unauthorized transactions, and other illegal activities.

3. How We Share Your Information

Snackory does not sell, rent, or lease your personal data to third parties for marketing purposes. We may share information in the following limited circumstances:

  • Service Providers & Partners:
    • Payment Processors: To securely process credit/debit card transactions (e.g., Stripe, PayPal).
    • Shipping Carriers: To deliver your orders (e.g., UPS, FedEx, USPS).
    • IT & Hosting Providers: To maintain website functionality or data storage (e.g., AWS, Shopify/host).
    • Marketing Platforms (only if you’ve opted in): For email distribution (e.g., Mailchimp, Klaviyo).
  • Business Transfers: If Snackory is acquired, merges with another company, or sells substantially all assets, customer information may be transferred as part of that transaction (subject to confidentiality restrictions).
  • Legal Obligations & Protections:
    • To comply with court orders, subpoenas, or legal processes.
    • To investigate or prevent suspected fraud, security breaches, or other wrongdoing.
    • To protect the rights, property, or safety of Snackory, our users, or the public.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to collect and store information about your site activity. These tools help us:

  • Remember your preferences (e.g., language, items in your shopping cart).
  • Enable essential site functions (e.g., user authentication).
  • Analyze site traffic and performance through third‐party analytics (e.g., Google Analytics).
  • Deliver targeted advertising on third‐party platforms, if you’ve opted in.

4.1 Managing Cookies

Most web browsers automatically accept cookies. You can modify your browser settings to block or delete cookies, though this may impact certain features or your ability to place orders. To learn more about cookie management on popular browsers, visit your browser’s support page.

5. Third‐Party Services & Links

Our website may contain links or embedded content from third‐party sites, including:

  • Social Media: Facebook, Instagram, LinkedIn, YouTube.
  • Payment Gateways: Stripe, PayPal, Amazon Pay.
  • Analytics & Advertising Partners: Google Analytics, Facebook Pixel.

When you click on a third‐party link, you leave our site and should review the privacy policy of that external service. We are not responsible for the content or privacy practices of sites beyond Snackory.

6. Data Security

Protecting your information is a top priority. We implement industry‐standard security measures, including:

  • Encryption: All sensitive data is transmitted over secure HTTPS connections.
  • Access Controls: Only authorized personnel can access your personal information, and they are bound by confidentiality obligations.
  • PCI‐DSS Compliance: Our payment processors adhere to Payment Card Industry Data Security Standards to safeguard cardholder data.
  • Regular Audits & Updates: Software, servers, and databases are routinely patched and monitored for vulnerabilities.

Despite these precautions, no system is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk. If you suspect a security breach, please contact us immediately (see Section 9).

7. Children’s Privacy

Our website is intended for users aged 18 and older. We do not knowingly collect personal information from children under the age of 16. If you believe we have inadvertently collected data from a minor, please contact us, and we will promptly delete any such information.

8. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access & Portability: Request a copy of the personal information we hold about you.
  • Correction & Deletion: Ask us to correct inaccurate data or delete data that is no longer necessary.
  • Opt‐Out of Marketing: Unsubscribe from promotional emails by clicking “Unsubscribe” at the bottom of any marketing message or by contacting us directly.
  • Do Not Sell My Information: California residents may exercise their right under the CCPA to opt out of any sale of personal information (note: we do not currently sell personal data).
  • Restrict or Object: Limit how we process your information or object to certain uses (e.g., profiling).

To exercise any of these rights, please reach out using the contact details in Section 9. We will respond within the timeframe required by applicable law (typically 30–45 days).

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. When we do, we will:

  • Post the updated policy on snackory.com with a new “Last updated” date.
  • If the changes are material (e.g., how we share data), we may notify you by email or a site-wide banner.

Your continued use of our site after any modification indicates your acceptance of the revised policy. If you do not agree to the new terms, you should cease using the site and contact us to request account deletion.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data‐processing practices, please contact us:

  • Email: info@snackory.com
  • Phone: (312) 555-0142
  • Mailing Address:
    Snackory
    clombus, ohio

We take your privacy seriously and will endeavor to resolve any inquiries or complaints promptly.

Thank you for choosing Snackory. We appreciate your trust in our commitment to protecting your personal information.